The most important detail about cancellations for Turnip the Beet is regarding illness or emergencies that occur on the customer end. We ask that you carefully read the following information and reach out to us as soon as you know you need to reschedule or cancel a class spot.
Should you need to cancel a reservation for a class or lesson series, you will receive a full refund for any cancellation made seven (7) days or more before the class date.
Cancellations made six (6) days or fewer before the class date will be transferred into a credit on your account that can be applied toward a future class.
No refunds or full exchanges will be given to changes or cancellations made on the day of the class or for no shows – without exception. If your child is truly ill or there is a family emergency please contact our staff AS SOON as you are aware you will not be coming to class. In some situations we will provide a half credit towards a future class in these situations.
Cancellations for private events, lesson series, camps or parties must be made 14 days in advance. Reservations are fully transferable and if you are welcome to have someone else attend in your place without notice.
Changes and cancellations may be made by calling us during business hours at 502-694-3934 and speaking directly to one of our employees or leaving a detailed message.
On occasion, we are taken off guard by severe weather.
Our weather-related cancellations are based upon safety conditions as identified by local/regional weather and public safety authorities, who are informed by the National Weather Service.
Weather events are designated as “Acts of God” and, as such, are completely outside of the control of the staff at Turnip the Beet. Cancellations due to weather are always in the interest of the safety and well-being of our contractors, staff, and students.
Weather Advisory: Classes will run as scheduled unless JCPS is cancelled or Louisville Metro has issued a do not drive order.
Weather Watch: Classes will run unless event changes to a “Weather Warning”. Students will receive email advising them that a weather event MAY cause the cancellation of the class and that they should expect to hear from us the morning of the class.
Weather Warning: Classes will be cancelled. In these events, we will do the best we can to notify you 24-hours in advance of any impending chance of cancellation. This will also be stated on the facebook page as well as on our phone lines. If we decide it is necessary to cancel a class, we will assist you in transferring your enrollment to a future class.